Bathroom Renovation Group

Effective date: 04.02.2025

Bathroom Renovation Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible way.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us about our bathroom renovation services.

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1. Who We Are

Bathroom Renovation Group provides professional bathroom renovation, refurbishment, and installation services across London and the South East.

If you have any questions about this policy or how we handle your data, you can contact us using the details on our website.

 

2. Information We Collect

We may collect and process the following personal information:

• Full name

• Email address

• Phone number

• Postcode

• Details about your bathroom project or enquiry

• Any additional information you choose to provide via our forms or communications

We only collect information that is necessary to respond to enquiries, provide quotations, and deliver our services.

 

3. How We Collect Your Information

We collect personal data when you:

• Submit a contact or quotation form on our website

• Request a consultation or callback

• Contact us by email or phone

• Communicate with us regarding a project or enquiry

 

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and quotation requests

• Arrange consultations and site visits

• Prepare and manage project proposals

• Communicate about your project or our services

• Improve our website and customer experience

We do not sell or rent your personal data to third parties.

 

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent – when you submit an enquiry or contact form

• Legitimate interests – to respond to enquiries and manage our services

• Contractual necessity – where data is required to deliver agreed services

 

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data.

Your information is stored securely and accessed only by authorised individuals. We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal and regulatory requirements.

 

7. Sharing Your Information

We may share your information only where necessary, such as with:

• Trusted service providers (e.g. website hosting, email services, CRM tools)

• Professional advisers where required

All third parties are required to handle your data securely and in compliance with data protection laws.

 

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve performance and user experience. These may collect anonymous data such as page visits and traffic sources.

You can control cookie preferences through your browser settings.

 

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise any of these rights, please contact us via our website.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. The most current version will always be available on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details provided on our website.

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By using our website, you agree to this Privacy Policy.